We are in unprecedented times, and your health, welfare and safety are paramount when you stay at Best Western Plus Hawthorne Terrace. Noting that the news is dominated by Coronavirus, we want to assure you that the health and safety of our guests and associates are paramount, and we are doing everything we can to stay on top of the spread and ensure your stay at Hawthorne Terrace is safe.
To begin with, in light of Corporate travel bans, or simply, leisure travelers unease to travel, we completely understand and are waiving cancellation fees. After all, this is about all of us, doing our part. For those who do have a need to visit Chicago we are here with our usual eager staff to welcome you in an environment that follows all precautionary measures.
Hawthorne Terrace has implemented increased guest room and hotel common area cleaning protocols and processes and are closely monitoring the guidance of the World Health Organization, Centers for Disease Control and Prevention regarding the spread of the virus. We are also plugged in to up-to-the-minute changes of what is occurring in Chicago. Our focus is to ensure we meet our guest needs while doing our part to keep you, our associates, and our communities safe. We have enhanced techniques used to clean guest rooms after each stay, paying particular attention to high touch point areas. We have also heightened sanitizing attention to common areas, such as the front desk, elevators,and fitness center equipment. In addition, we are taking steps to ensure the welfare of our associates as suggested by CDC guidelines.
With the mandated closure of restaurants and bars in Chicago, we are still accommodating guests with complimentary breakfast, but have set aside the buffet for the time being are providing individual to-go bagged items. Since restaurants are still allowed to offer delivery, the front desk can offer suggestions of nearby restaurants making deliveries, and of course, your personal APPS like GrubHub, DoorDash, UberEats, etc, may be used for delivery to the hotel
Please don't hesitate to call Anna, our GM directly with any questions or concerns at 773.634.8500.
We are here to ensure a pleasant and SAFE experience at Hawthorne Terrace, after all, we are all in this together, and together, we will get through this.